Return Policy

1 Return Policy

1.1 All products under personal care cannot be returned once opened. The seal must not be tampered with or broken in any way. Once goods are opened and seal is broken, they are considered sold.

1.2 If you discover an external defect or damage upon delivery, please contact us immediately through email (support@tenacore.com.my), phone (+603-78476706), or Whatsapp (green icon at the bottom left of our webpage). Please include pictures as evidence together with the invoice and we will advise you accordingly whether you need to return the item. Please DO NOT return the item until you hear from us.

1.3 All items to be returned within 14 days only upon request by the company, in its original condition, with full packaging, materials, and tags; otherwise we shall have the discretion to reject your claim

1.4 The Company reserves the right of final decision whether the product in unsatisfactory condition, or the above terms are not met.

1.5 Exchange of the product or refund for the product can be arranged for the following reasons:

a. If the product has a defect / damaged at the time of delivery

b. If the product delivered is different from the item ordered

1.6 We will inspect the returned product once it is safely received. If the conditions in article 1.3 are fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through the Customer’s payment account (credit card after 30 days from the approved return date).

1.7 Goods returned for a refund shall be refunded at the price paid at the point of ordering.

1.8 If you have any questions on our return policy, please contact Customer Service at support@yellowbag.com.my